Best Startup
At Best Startup UK we track over 130,000 UK startups and over 500,000 people who hold key positions in these companies. We use this directory of startups to highlight top employees, founders and board members we think deserve more appreciation than they are currently getting.
This list showcases the top United Kingdom based CEO’ operating in the Customer Service space. If you think a CEO’ is missing from this list, feel free to contact our editor on editor@beststartup.co.uk.
The individuals on this list have been included because of exceptional performance in one of the following categories:
- Innovation – Operating as a key part in an extremely innovative business or startup.
- Growth – Operating as a key figure in the growth and upscale of a market leading business or startup.
- Management – Showing exceptional management skills.
- Societal impact – Putting their business on the map for their positive societal or environmental impact.
Our Data – We source our data from OSINT (open source intelligence) and public directories such as Companies House UK, Crunchbase, SemRush and many more. The data from these sources should be treated with a degree of caution and verified yourself.
Omer Khushnood
CEO of VIVID Technologies
Omer Khushnood, CEO Vivid Technologies
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About VIVID Technologies: VIVID Technologies are transforming the traditional customer service experience.
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Callum Negus-Fancey
CEO & Founder of Pollen
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About Pollen: Pollen builds, curates, and delivers the best travel experiences.
Laura Mason
CEO of Legal & General
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About Legal & General: Legal & General provides individual life assurance products and manages retirement risk for pension schemes.
Nikola Mrkšić
Co-founder & CEO of PolyAI
Nikola is the CEO and Co-Founder of PolyAI, a London-based machine learning startup developing the next generation machine learning platform for conversational artificial intelligence. Their platform enables the development of machine learning powered chatbots or voice-based agents which perform tasks across many applications, in a wide array of world languages. Nikola completed his PhD at the University of Cambridge, working with Professor Steve Young. He worked as a machine learning researcher with the Apple Siri team in Cambridge. Before that, he was the first technical hire at VocalIQ, a Cambridge-based dialogue systems startup acquired by Apple in 2015. He graduated from the Cambridge Computer Science Tripos, completing his Master’s degree with Professor Zoubin Ghahramani.
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About Apple, PolyAI: PolyAI develops a machine learning platform for conversational artificial intelligence.
Shahan Lilja
Cofounder & CEO of Mavenoid
Shahan Lilja is the Founder and the Chief Executive Officer of Mavenoid.
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About Mavenoid: Mavenoid is a troubleshooting software that helps its users to locate malfunctions and provides guidelines on how to fix it.
Roger Beadle
CEO & Co founder of Limitless
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About Limitless: The Limitless GigCX platform enables businesses to connect customers with qualified experts to solve customer service enquiries on-demand.
Deyan Dimitrov
Founder & CEO of Laundryheap
Deyan Dimitrov is the Founder and CEO at Laundryheap.
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About Laundryheap: Laundryheap is an on-demand dry cleaning and laundry service available in the UK, Ireland, Netherlands and the UAE.
Raluca Diana Papuc
Co-Founder and Chief Executive Officer of Anvex
Raluca Diana Papuc is Co-Founder and Chief Executive Officer (CEO) at Anvex App – Technology Startup.
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About Anvex: The new easy way to get connected with top freelancers for everyday help and inspiration.
Lauren Riley
Founder & CEO of The Link App
Lauren Riley is the Founder and Chief Executive Officer at The Link App.
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About The Link App: The Link App is an easy-to-use platform that reinvents a law firm’s client experience.
Steve Reid
Co-Founder and CEO of Simba Sleep
CEO and co-founder at Simba Sleep CEO and co-founder of Tribesports
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About Simba Sleep, Tribesports: Simba Sleep is an e-commerce company that offers a variety of mattresses.
Mohamed Elmasry
CEO & Co-Founder of Tactful
Mohamed Elmasry is a person with “think, plan, act & accomplish” mentality who has a proven experience in motivating people to work towards challenging goals. I have been in the business world for several years running and growing businesses. I excelled in the fields of project management, business development, engineering management, and building strategic business relationships. My passion goes to distributive innovation, managing products development, defining processes and methodologies, also sustaining engineering and business activities.
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About Arm Holdings, Tactful: Unified Cognitive Customer Experience Platform
Maxim Saini
CEO & Co Founder of Helplama
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About Helplama, Stealth Startup: Helplama is an uber for 24*7 live support that offers support for niche categories with help of expert AI and category expert humans.
Andy Owen-Jones
Co-Founder and CEO of bd4travel
Andy is bd4travel’s CEO and co-Founder. He oversees business development and the overall growth strategy. Before founding bd4travel, Andy was the CEO at leading German leisure specialist TravelTainment, which he joined after 10 years at Amadeus. Prior to that, Andy held positions at several international businesses such as British Airways, Deloitte Consulting, and Virgin Atlantic.
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About bd4travel: Bd4travel provides IT solutions to assist firms in targeting and segmenting their customer base.
James Walker
Founder & CEO of Resolver
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About Resolver: Resolver provides an end-to-end complaint-resolution service.
Mark Hansen
CEO of Concord Resources
Mark Hansen is the CEO at Concord Resources Limited.
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About Concord Resources: Concord is a global commodities group with a focus on non-ferrous metals and their associated raw materials.
Mark Nathan
CEO & Founder of Zipari
Mark is focused on making health insurance easier for consumers to understand and maintain. He’s worked in health insurance for the last twelve years of his 20 year career, and prior to Zipari was responsible for launching the cloud-based health insurance platform that became the Zipari platform. At Guardian Life, Mark was responsible for leading a $110M Customer Experience program modernizing Guardian’s health and dental insurance platforms. At Apple and NeXT, Mark led enterprise professional services sales for the Northeast Region. He completed his Electrical and Computer Engineering BS and MS studies at University of Colorado at Boulder, where he also worked for NASA’s Center for Space Construction
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About Zipari: Zipari is a company developing a customer experience platform designed specifically for health insurance.
Tazio Puri Negri
CEO of Blue Bus Innovation
Tazio Puri Negri is the founder and chief executive officer at B.Bus.
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About Blue Bus Innovation: B.Bus is a transportation company that provides a private shuttle that connects hotels to airports in Luton and Stansted Area.
Fintan Galvin
CEO of Invotra Ltd
Fintan is the founder / owner of Invotra. He has a passion for delivery and keeping things focussed and connected. With over 25 years in enterprise technology he has a vast array of knowledge in getting large scales systems developed and deployed out to the people that count.
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About : Enterprise Intranet and Portal solutions for organisations worldwide
Tadas Labudis
CEO of Prodsight
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About Prodsight: Prodsight is an IT company that provides Software-as-a-Service for business intelligence through customer feedback and insights.
Tadas Labudis
CEO of Prodsight
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About Prodsight: Prodsight is an IT company that provides Software-as-a-Service for business intelligence through customer feedback and insights.
Lindsay Willott
CEO of Customer Thermometer
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About Customer Thermometer: Customer Thermometer is a survey platform focused on real-time, actionable feedback from customers and employees.
Timothy Armoo
Co-Founder and CEO of Fanbytes
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About Fanbytes: Creating unforgettable experiences with the stars you love.
Anthony Rice
Chief Executive Officer of Fourex
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About Fourex: Fourex is a revolutionary self-service currency exchange specialist.
Lee Evans
Chief Executive Officer & Founder of Afin Technologies
Lee Evans is the Chief Executive Officer & Founder at Afin Technologies
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About Afin Technologies: Afin Technologies allows users to see businesses willing to reward customers for taking a brief questionnaire.
Phil Morgan
Founder, CEO & Managing Director of Intelling
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About Intelling: Intelling is a communications business that provides customer services support for companies such as Telefonica and Misguided.
Robert Hedberg
Co-Founder & CEO of GLIMR
Robert Hedberg is Co-Founder & CEO at GLIMR.
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About GLIMR: GLIMR connects the offline and the online world and allow retailers and brands to retarget their shoppers after they have left the store.
John Graham
Co-Founder & CEO of GO Outdoors
John Graham is Co-Founder & CEO at GO Outdoors.
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About GO Outdoors: GO Outdoors is an outdoor store offering waterproof clothing, outdoor clothing, tents and camping equipment in the UK.
Guy Winterflood
Founder & CEO of Letyano
Guy runs a corporate finance consultancy and holds various directorships in a range of start-up businesses across various industries, including food production, customer feedback and telecoms. Guy has spent time as an international property consultant in Hong Kong and was a partner at the broker Monument Securities for more than 15 years where his roles included pit trading options and futures on the LIFFE market and institutional equity option sales. Monument introduced the use of CFD trading for the European retail equity markets, Guy ran this division until the company was sold to Insinger de Beaufort, a Dutch bank, in 2005. After a 2 year sabbatical Guy returned to the City as partner in charge of corporate finance at Silverwind Securities before setting up on his own in 2010.
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About Letyano: Letyano is incentive driven feedback
Douglas Rotberg
CEO and Co-Founder of Book My Garage
Douglas Rotberg is the Co-Founder and CEO of The Motorists Organisation.
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About Book My Garage, The Motorists Organisation: BookMyGarage.com is the UK’s only unbiased, real-time, car servicing comparison site, serving the needs of car owners and garages alike.
Charlotte Pearce
Founder and CEO of Inkpact
Charlotte Pearce is the founder and CEO of Inkpact.
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About Inkpact: Deliver handwritten personalised notes and gifts to the people who make your business great
Tom Weaver
CEO of Flypay
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About Flypay: Flypay is an app platform to transform the restaurant experience.
Andrew Murphy
CEO of Rebus Technologies
With a decade-long, proven experience in business development, payment securities, and digital media production, Andrew Murphy is the current CEO of Rebus Technologies. Andrew has founded a number of successful companies in his career including multi-media and technology firm Rebus Technologies and InDigital Media Group, a global agency aimed at servicing the fashion industry, television and film studios, new media firms and luxury brands. InDigital Media Group operates worldwide with hubs in London, New York, Milan, Sydney, and, most recently, Los Angeles. Andrew Murphy has and continues, to lead the growth and expansion of these companies and brands across new and larger markets through strategic planning, business operations, development, and marketing campaigns.
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About Rebus Technologies: Rebus Technologies is a multi-media and technology company that specializes in information technology, marketing, and customer service.
Christina Hamilton
CEO, Boutique Fitness of TSG
Christina Hamilton is the CEO of Boutique Fitness at TSG.
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About TSG: Transaction Services Group (TSG) is the parent company of a number of leading business management software and payment services providers.
Tom Mowat
CEO and Co-founder of Vesta Smart Packaging
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About Vesta Smart Packaging: Vesta Smart Packaging provides environment-friendly packaging services.
Al Yong
CEO of Rymote
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About Rymote: Rymote is a technology solution for businesses to connect with the outside world.
Gemma Blezard
Co-CEO and Chief Architect of The Architech Club
Founder and CEO of The Architech Club, 18 x certified Salesforce Architect MVP, on her path to obtaining the CTA, and having 400+ badges as Trailhead ranger, Gemma gained her experience as a Salesforce expert by working in smaller firms. She then landed positions at Bluewolf (an IBM Company), Capgemini and FinancialForce. At FinancialForce, Gemma worked on two award-winning implementations, and throughout her career has delivered consultancy services for CRM and Professional Services Automation to over 60 clients. She has hosted lots of presentations, and has talked at numerous Salesforce and community-led conferences, including various user groups, Dreamforce, Salesforce World Tour London, the Salesforce Partner Forum, French Touch Dreamin’, InspireEast, YeurDreamin and Connected Non-Profit. Her awards include: the Salesforce’s Golden Hoodie award (May 2018), WeAreTheCity’s TechWoman100 award (2018), Salesforce MVP, BIMA100, Digital Champion for Change & Computing’s ENT Role Model of the Year. Gemma established lots of community-based projects. One of them is Ladies Be Architects (which she also founded), a community interest company that encourages the growth of top, diverse talent in the Salesforce architect space.
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About The Architech Club: The Architech Club is a management consulting company.
Jack Barmby
CEO of Gnatta
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About FM Outsource, Gnatta: Gnatta allows businesses of all sizes to listen and engage with their customers on an individual basis via one single interface.
Antonio Giarrusso
Founder & CEO of Userbot
Founder & CEO at Userbot.
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About Userbot: Userbot is an AI powered customer interaction platform
Raj Verma
CEO & Co-founder of Opinsta
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About Opinsta: Opinsta is a single platform to manage defect reporting (QA), health and safety checks, Inspections, 3rd party maintenance and more.
Darren Hill
Founder & CEO of Inzite
Founder & CEO, Inzite (inzite.com)
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About Inzite: Smart discovery tools and streamlined scheduling help your customers hold meetings with the right people, at the right time.
Jake Peters
CEO of HelpDocs
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About HelpDocs: Drive down support ticket volume and guide customers with a fully-featured knowledge base.
David Jackson
CEO of Clicktools
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About Clicktools: SURVE, the Premium Survey Software for business, helps you collect, centralize and act on customer feedback in CRM.
Oliver Lennon
CEO of Syndeo
Oliver is an experienced technology founder, CEO & Chairman with a proven track record in significant value creation. He has over 25 years’ experience in the technology and software sectors having founded several companies, including SpeechStorm, which achieved global growth acquiring customers across five continents and securing a successful exit to a leading Silicon Valley tech company. Oliver has held several senior executive level roles in large organisations including Kainos Plc and Genesys Inc and brings significant experience to Elemental in company start-up, venture capital funding, enterprise sales, product and project management. Oliver is currently CEO of Syndeo, his latest stat-up venture.
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About Syndeo: Syndeo is revolutionizing the world of customer service that allows customers in leveraging emerge technologies.
Gregory Worrall
CEO of Feather
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About Feather: Twitter marketing artificial intelligence
Jason Rees
Chief Executive Officer of FarePilot
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About FarePilot: FarePilot helps ride hailing and taxi drivers make more money and spend less time on the road.
Benjamin Perry
CEO of SA Systems
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About SA Systems: Advanced supply chain and distributed manufacturing technology company – initial focus on financial services.
