Best Startup
At Best Startup UK we track over 130,000 UK startups and over 500,000 people who hold key positions in these companies. We use this directory of startups to highlight top employees, founders and board members we think deserve more appreciation than they are currently getting.
This list showcases the top United Kingdom based Founder operating in the Customer Service space. If you think a Founder is missing from this list, feel free to contact our editor on editor@beststartup.co.uk.
The individuals on this list have been included because of exceptional performance in one of the following categories:
- Innovation – Operating as a key part in an extremely innovative business or startup.
- Growth – Operating as a key figure in the growth and upscale of a market leading business or startup.
- Management – Showing exceptional management skills.
- Societal impact – Putting their business on the map for their positive societal or environmental impact.
Our Data – We source our data from OSINT (open source intelligence) and public directories such as Companies House UK, Crunchbase, SemRush and many more. The data from these sources should be treated with a degree of caution and verified yourself.
Clive Jackson
Founder & Chairman of Victor
Clive Jackson is the founder and Chairman of Victor.
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About Victor: Victor is a London, UK-based private jet charter marketplace.
Callum Negus-Fancey
CEO & Founder of Pollen
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About Pollen: Pollen builds, curates, and delivers the best travel experiences.
Liam Negus-Fancey
Founder & President of Pollen
Pollen is a members-only community that curates and shares experiences for you and your friends to discover. As a marketplace of the best experiences in the world, our mission is to elevate lives by bringing people closer to the people and the things they love. From festivals, events, dining experiences, island escapes, and beyond, we want to help create unforgettable memories shared between friends old and new by allowing members to unlock a range of experiential rewards.
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About Pollen: Pollen builds, curates, and delivers the best travel experiences.
Amrit Dhangal
Co-Founder and COO of Tagove
Amrit Dhangal is COO & co-founder at Tagove.
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About Acquire, Clutch, RudderStack, Tagove, The Bricks: Tagove is a live chat software for website and mobile apps with Video chat, Remote co browsing, Chatbots, and Profile management tools.
Megan Neale
Co-Founder & COO of Limitless
Megan Neale is the Co-Founder and COO at Limitless.
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About Limitless, Semafone: The Limitless GigCX platform enables businesses to connect customers with qualified experts to solve customer service enquiries on-demand.
Ian Griffiths
Co-Founder of Who Can Fix My Car
Ian is at the rudder of Who Can Fix My Car. A car fanatic and self confessed “petrol-head” since birth, Ian headed back to the North East after 8 years in London and set up the business in early 2011.
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About Gliff.ai, Handbag Clinic, Who Can Fix My Car: Who Can Fix My Car is an online car repair and servicing marketplace enabling users to obtain quotations from garages.
Alistair Preston
Co-Founder of Who Can Fix My Car
Alistair Preston is Co-Founder at Who Can Fix My Car.
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About Who Can Fix My Car: Who Can Fix My Car is an online car repair and servicing marketplace enabling users to obtain quotations from garages.
Deyan Dimitrov
Founder & CEO of Laundryheap
Deyan Dimitrov is the Founder and CEO at Laundryheap.
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About Laundryheap: Laundryheap is an on-demand dry cleaning and laundry service available in the UK, Ireland, Netherlands and the UAE.
Sebastian Os
Co-Founder, Chief Commercial Officer, and Board Member of Laundryheap
Sebastian Os is the Co-Founder, Chief Commercial Officer, and Board Member at Laundryheap.
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About Laundryheap: Laundryheap is an on-demand dry cleaning and laundry service available in the UK, Ireland, Netherlands and the UAE.
Raluca Diana Papuc
Co-Founder and Chief Executive Officer of Anvex
Raluca Diana Papuc is Co-Founder and Chief Executive Officer (CEO) at Anvex App – Technology Startup.
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About Anvex: The new easy way to get connected with top freelancers for everyday help and inspiration.
Lauren Riley
Founder & CEO of The Link App
Lauren Riley is the Founder and Chief Executive Officer at The Link App.
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About The Link App: The Link App is an easy-to-use platform that reinvents a law firm’s client experience.
Steve Reid
Co-Founder and CEO of Simba Sleep
CEO and co-founder at Simba Sleep CEO and co-founder of Tribesports
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About Simba Sleep, Tribesports: Simba Sleep is an e-commerce company that offers a variety of mattresses.
Mohamed Elmasry
CEO & Co-Founder of Tactful
Mohamed Elmasry is a person with “think, plan, act & accomplish” mentality who has a proven experience in motivating people to work towards challenging goals. I have been in the business world for several years running and growing businesses. I excelled in the fields of project management, business development, engineering management, and building strategic business relationships. My passion goes to distributive innovation, managing products development, defining processes and methodologies, also sustaining engineering and business activities.
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About Arm Holdings, Tactful: Unified Cognitive Customer Experience Platform
Saurav Chopra
Co-Founder of Perkbox
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About Perkbox: Perkbox is a global benefits and rewards platform that helps companies care for, connect with and celebrate their employees.
Benas Baltramiejunas
Co-Founder of Halo
Ben Baltramiejūnas is a Co-Founder and CBDO at Halo.
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About : Halo.rent makes renting and letting homes an effortless process you can handle on one platform.
Paul Farnell
Co-Founder & Board Member of Litmus
Paul Farnell is the CEO & Co-Founder of Litmus. After moving the company across the pond, Paul has come to love Boston and driving on the right side of the road. He can often be found anyplace with a good charcuterie plate.
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About Any One Thing, Litmus: Litmus is a testing and QA service for email marketers.
David Smalley
Co-Founder of Litmus
David Smalley is the Co-Founder at Litmus, a testing and QA service for email marketers. A Ruby developer by trade, he spends his free time with his growing family and vows one day to master the drums.
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About Litmus: Litmus is a testing and QA service for email marketers.
Maxim Saini
CEO & Co Founder of Helplama
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About Helplama, Stealth Startup: Helplama is an uber for 24*7 live support that offers support for niche categories with help of expert AI and category expert humans.
Andy Owen-Jones
Co-Founder and CEO of bd4travel
Andy is bd4travel’s CEO and co-Founder. He oversees business development and the overall growth strategy. Before founding bd4travel, Andy was the CEO at leading German leisure specialist TravelTainment, which he joined after 10 years at Amadeus. Prior to that, Andy held positions at several international businesses such as British Airways, Deloitte Consulting, and Virgin Atlantic.
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About bd4travel: Bd4travel provides IT solutions to assist firms in targeting and segmenting their customer base.
Khizarr K
Co-Founder of ONLICAR
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About ONLICAR: They use Formula1 techniques to deliver scalable solutions that create actionable value for our customers.
Markus Ehrnrooth
Co-Founder of KNOMI
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About KNOMI: Fashion. Anytime + anywhere. For you, by you.
James Walker
Founder & CEO of Resolver
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About Resolver: Resolver provides an end-to-end complaint-resolution service.
Mark Nathan
CEO & Founder of Zipari
Mark is focused on making health insurance easier for consumers to understand and maintain. He’s worked in health insurance for the last twelve years of his 20 year career, and prior to Zipari was responsible for launching the cloud-based health insurance platform that became the Zipari platform. At Guardian Life, Mark was responsible for leading a $110M Customer Experience program modernizing Guardian’s health and dental insurance platforms. At Apple and NeXT, Mark led enterprise professional services sales for the Northeast Region. He completed his Electrical and Computer Engineering BS and MS studies at University of Colorado at Boulder, where he also worked for NASA’s Center for Space Construction
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About Zipari: Zipari is a company developing a customer experience platform designed specifically for health insurance.
Joan Rodes
Co-Founder of Blue Bus Innovation
Joan Rodes is the co-founder and head of strategy at B.Bus.
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About Blue Bus Innovation: B.Bus is a transportation company that provides a private shuttle that connects hotels to airports in Luton and Stansted Area.
Mark Copeman
co-Founder of Customer Thermometer
Having sold his half share of the marketing agency, Twist Media in 2006 and sold his video production agency, 8:45TV in 2014, Mark has moved away from the agency world and gone on to focus on growing his online business. Customer Thermometer was born in December 2010 and now has 1000’s of users all around the world, ranging from the likes of BT, Sonos and Reed Exhibitions, through to dozens of MSPs in the US. Mark founded the service with his business partner, Lindsay Willott and has grown the business organically, without investment. Mark is responsible for Customer Thermometer’s enterprise sales, whilst keeping an interest in developing content and writing around the subject of customer service – something he’s passionate about. With a good grounding in Internet marketing, he has been selling online for the last 10 years. Mark has now consolidated everything he’s learnt into building Customer Thermometer, but thrives on continuing to learn something new every day. Outside of work, Mark enjoys life in Bray, Berkshire (the home of the Fat Duck restaurant) with his wife, son and daughter. He loves to travel and run (when his knees allow) and likes to pretend he’s cooking for Gregg and John in a Masterchef competition, whenever he can.
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About Customer Thermometer: Customer Thermometer is a survey platform focused on real-time, actionable feedback from customers and employees.
Timothy Armoo
Co-Founder and CEO of Fanbytes
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About Fanbytes: Creating unforgettable experiences with the stars you love.
Oliver du Toit
Founder of Fourex
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About Fourex: Fourex is a revolutionary self-service currency exchange specialist.
Jeff Paterson
Co-Founder of Fourex
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About Fourex: Fourex is a revolutionary self-service currency exchange specialist.
Lee Evans
Chief Executive Officer & Founder of Afin Technologies
Lee Evans is the Chief Executive Officer & Founder at Afin Technologies
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About Afin Technologies: Afin Technologies allows users to see businesses willing to reward customers for taking a brief questionnaire.
Nicola Evans
Marketing Specialist, Chief Operations Officer & Founder of Afin Technologies
Having worked in the hospitality industry for several years I know how important it is to have an easy way for customers to give feedback about their experience. I had used both comment cards and online surveys. However, there were limitations with both these methods – usually time or money spent printing cards, inputting data and not getting all the feedback due to ‘human intervention’. This is why they wanted to change the future of feedback forever. I am passionate about businesses being in control of the information they can get from customers and employees.
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About Afin Technologies: Afin Technologies allows users to see businesses willing to reward customers for taking a brief questionnaire.
Simon Dixon
Founder of Rockar
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About Rockar: Rockar’s digital stores use innovative digital content to provide customers with information
Shobhit Patil
Co-Founder & CMO of CommVersion
An Entrepreneur with passion & enthusiasm for all things digital. With faith in the power of digital, Shobhit help companies to communicate better via the Internet.
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About CommVersion: CommVersions is an online chat support service that improves a website visitor’s digital experience.
Steve Tyrrell
Co-Founder and Sales Director of FourNet
Steve Tyrrell is the Co-Founder and Sales Director of FourNet.
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About FourNet: FourNet is a cloud and managed communications service company providing cloud, collaboration, and contact center solutions.
Richard Pennington
Managing Director and Co-Founder of FourNet
Richard Pennington is the Co-Founder and Managing Director of FourNet.
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About 4NET Information Technologies, FourNet: FourNet is a cloud and managed communications service company providing cloud, collaboration, and contact center solutions.
Michael Jervis
Co-Founder and Chief Technology Officer of FourNet
Michael Jervis is the Co-Founder and Chief Technology Officer of FourNet.
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About FourNet: FourNet is a cloud and managed communications service company providing cloud, collaboration, and contact center solutions.
Francis Jennings
Co-Founder and Operations Director of FourNet
Francis Jennings is the Co-Founder and Operations Director of FourNet.
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About FourNet: FourNet is a cloud and managed communications service company providing cloud, collaboration, and contact center solutions.
Phil Morgan
Founder, CEO & Managing Director of Intelling
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About Intelling: Intelling is a communications business that provides customer services support for companies such as Telefonica and Misguided.
Robert Hedberg
Co-Founder & CEO of GLIMR
Robert Hedberg is Co-Founder & CEO at GLIMR.
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About GLIMR: GLIMR connects the offline and the online world and allow retailers and brands to retarget their shoppers after they have left the store.
John Graham
Co-Founder & CEO of GO Outdoors
John Graham is Co-Founder & CEO at GO Outdoors.
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About GO Outdoors: GO Outdoors is an outdoor store offering waterproof clothing, outdoor clothing, tents and camping equipment in the UK.
Guy Winterflood
Founder & CEO of Letyano
Guy runs a corporate finance consultancy and holds various directorships in a range of start-up businesses across various industries, including food production, customer feedback and telecoms. Guy has spent time as an international property consultant in Hong Kong and was a partner at the broker Monument Securities for more than 15 years where his roles included pit trading options and futures on the LIFFE market and institutional equity option sales. Monument introduced the use of CFD trading for the European retail equity markets, Guy ran this division until the company was sold to Insinger de Beaufort, a Dutch bank, in 2005. After a 2 year sabbatical Guy returned to the City as partner in charge of corporate finance at Silverwind Securities before setting up on his own in 2010.
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About Letyano: Letyano is incentive driven feedback
Nicholas Bozorg
Founder of Ascots of London
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About Airlinen, Ascots of London: Londons first disruptive collection/delivery online dry cleaning & laundry service. Revolutionising the industry one garment at a time!
Arya Ardavan
Founder of Ascots of London
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About Ascots of London: Londons first disruptive collection/delivery online dry cleaning & laundry service. Revolutionising the industry one garment at a time!
Sean Mohit
Founder of Ascots of London
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About Ascots of London: Londons first disruptive collection/delivery online dry cleaning & laundry service. Revolutionising the industry one garment at a time!
Sean Mohit
Founder of Ascots of London
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About Ascots of London: Londons first disruptive collection/delivery online dry cleaning & laundry service. Revolutionising the industry one garment at a time!
Douglas Rotberg
CEO and Co-Founder of Book My Garage
Douglas Rotberg is the Co-Founder and CEO of The Motorists Organisation.
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About Book My Garage, The Motorists Organisation: BookMyGarage.com is the UK’s only unbiased, real-time, car servicing comparison site, serving the needs of car owners and garages alike.
Charlotte Pearce
Founder and CEO of Inkpact
Charlotte Pearce is the founder and CEO of Inkpact.
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About Inkpact: Deliver handwritten personalised notes and gifts to the people who make your business great
Andrew Martin
Founder and CTO of Inkpact
Andrew Martin is the founder and CTO of Inkpact. He previously served as the head of product at Sideways 6. Andrew earned his bachelor’s degree from the University of Portsmouth.
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About Inkpact: Deliver handwritten personalised notes and gifts to the people who make your business great
Terence Heath
Founder of Seren
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About Seren: We are a Customer Experience Consultancy
Alain Desmier
Founder of Contact State
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About Contact State: Contact State enables businesses to buy from Europe’s reputable generation firms in a safe, efficient, and secure way.
Martin Higham
Founder & Partner of Ocasta
Martin Higham serves as a co-founder and partner at Ocasta.
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About Ocasta: Ocasta develops knowledge, training & education tech for your employees or students.
Antonio Giarrusso
Founder & CEO of Userbot
Founder & CEO at Userbot.
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About Userbot: Userbot is an AI powered customer interaction platform
Fleurette Mulcahy
Co-Founder and Director of Attollo Lingerie
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About Attollo Lingerie: Attollo Lingerie is a new D+ brand designed by D+ women, for D+ women.
Alice Holden
Co-Founder and Director of Attollo Lingerie
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About Attollo Lingerie: Attollo Lingerie is a new D+ brand designed by D+ women, for D+ women.
Darren Hill
Founder & CEO of Inzite
Founder & CEO, Inzite (inzite.com)
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About Inzite: Smart discovery tools and streamlined scheduling help your customers hold meetings with the right people, at the right time.
Scott Simpkin
Co-Founder of Buzzer Feedback
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About Waggle-It: Buzzer is a customer feedback company which provides restaurant management with a high volume of private, specific and verified feedback
Dom O’Neill
Co-Founder and CTO of Buzzer Feedback
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About Buzzer Feedback: Buzzer is a customer feedback company which provides restaurant management with a high volume of private, specific and verified feedback
James Dudley
Founder of Meetingg
Creative and high-performance Corporate Development and Operations professional with experience in building new markets, driving revenue growth and improving competitive market positioning. Skilled in the strategic planning, marketing, sale and support of advance technologies solutions. Successful in start-up, turnaround and high-growth markets across diverse industries. James is also an amateur musician who has made several pieces that were used in early pc games He has recently joined FasterCapital incubator to have Meetingg boot off the ground. He has traveled to more than 40 countries in the past 15 years.
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About FasterCapital, Meetingg: Meetingg’s goal is to offer different customized solution to make conferencing easier, more affordable and reachble to users.
Jarratt Isted
Co-Founder & Chief Education Officer of HelpDocs
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About HelpDocs: Drive down support ticket volume and guide customers with a fully-featured knowledge base.
Dihan Algama
Co-Founder of Henchman App
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About Henchman App: Get anything you want from any restaurant or store delivered to you in less than 60 minutes.
David Hopper
Founder & Head of Product of ShowHows
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About ShowHows: ShowHows is the developer of an online platform for the creation and sharing of how-to guides.
Catherine Ewings
Co-Founder and Chief Operating Officer of Syndeo
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About Syndeo: Syndeo is revolutionizing the world of customer service that allows customers in leveraging emerge technologies.
Luke Brynley-Jones
Founder , MD , Social Media Consultant & Social Media Speaker of Our Social Times
A social media expert, entrepreneur and start-up advisor with 10 years of experience developing online communities and social networks, Luke currently advises leading brands on business “socialisation” and marketing. He specialises in social media monitoring and engagement marketing. A member of the UK’s CIPR Social Media Monitoring Committee and advisor to several start-ups, including MarketMeSuite, Luke is a regular conference speaker in the UK and US. Through Our Social Times, he also hosts an annual series of social media marketing conferences in London, New York, San Francisco and Paris. Back in 2001, Luke founded and ran the UK’s first online community consultancy. Major clients included British Airways, YMCA, General Teaching Council and NESTA. In 2005 he launched etribes.com, the popular blogging and photo-sharing service, covering the roles of both Product Manager and Marketing Manager. In 2006 he brokered the sale of etribes to Midentity and joined Trutap as Head of Product. At Trutap, Luke was responsible for the design and development of the Trutap mobile social network, which launched in November 2008 and grew to nearly 400,000 members.
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About Our Social Times: Our Social Times are a UK-based social media agency.
Alex Everitt
Founder of Condelo
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About Condelo: Chatbot powered customer support for your website
Kristina Smith
Founder, Director of Bluebird Tea Co
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About Bluebird Tea Co: Bluebird Tea Co. is a specialist tea blender and retailer.
David Reid
Co-Founder of feedPack
David spent 10yrs working for private equity family office, controlled by Rothschild. Experienced as a director of the Joint Ventures division with a FTSE 100 partner.
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About feedPack: FeedPack helps companies to connect with their customers, gain valuable insights and improve business performance and growth.
Max Rose-Collins
Co-Founder of RankTracker
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About RankTracker: Rank Tracker automatically tracks your daily keyword positions movements across all major search engines.
