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London’s Best Customer Service Companies – To Work For and Buy From

This article showcases our top picks for the best London based Customer Service companies. These startups and companies are taking a variety of approaches to innovating the Customer Service industry, but are all exceptional companies well worth a follow.

We tried to pick companies across the size spectrum from cutting edge startups to established brands.

We selected these startups and companies for exceptional performance in one of these categories:

  • Innovation
    • Innovative ideas
    • Innovative route to market
    • Innovative product
  • Growth
    • Exceptional growth
    • Exceptional growth strategy
  • Management
  • Societal impact

Top London Customer Service Companies

Data sourced from Crunchbase and SemRush.

Revolut

Revolut

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Revolut is a financial services company that specializes in mobile banking, card payments, money remittance, and foreign exchange. It includes a pre-paid debit card, currency exchange, and peer-to-peer payments.

It is on a mission to build a fair and frictionless platform to use and manage money around the world.. .

Pollen

Pollen

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Pollen specializes in the fields of events, travel, festivals, entertainment, experiences, membership, youth culture, and marketplace. The company partners with brands including Live Nation, C3 Presents, MGM Resorts, Universal Music Group, and more.

It also integrates with ticketing providers such as Ticketmaster, Eventbrite, Priceline, Stubhub, SeeTickets, Paylogic, and Front Gate Tickets.. .

Perkbox

Perkbox

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HQed in London, Perkbox operates across the globe, enhancing employee experiences through a number of tools and channels. We give teams a huge range of perks and benefits accessible any time via app or desktop.

The Perkbox Recognition tool encourages people to celebrate outstanding work, while incentivising high performance. Our latest product Perkbox Medical is the UK’s simplest and most affordable answer to employee health cover..

Limitless

Limitless

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Limitless enables businesses to connect customers with qualified experts to solve customer service enquiries on-demand, providing a faster and better service for significantly less cost. Expert responses and customer feedback then train our AI systems to automate low value queries overtime.

The platform is live in over 20 countries and major clients include Microsoft, Unilever and Sage. Current investors include Unilever Ventures, Downing Ventures and Albion Capital..

Laundryheap

Laundryheap

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Laundryheap is an on-demand dry cleaning and laundry service. They collect directly from our customers and deliver back clean clothes in 24 hours.

Available in the UK, Ireland, Netherlands and the UAE.. .

They combine machine learning with a deep understanding of a company and its customers, seamlessly integrating with any system used to collect feedback. They started Chattermill in 2015 at Entrepreneur First and have worked with amazing founding members including Nutmeg, HelloFresh, and Moo to build a pioneering platform for delivering amazing customer experience at scale..

Just-Eat’s parent company is Just-Eat Holdings Limited.. .

PolyAI

PolyAI

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PolyAI develops a machine learning platform for conversational artificial intelligence.

Simba Sleep

Simba Sleep

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Simba Sleep is an e-commerce company that offers a variety of mattresses. It brings together thousands of super-light comfort springs and support from precision-engineered foam in perfect harmony.

The company is driven by a mission is to bring the importance of sleep back into focus, and help everyone wake up winning. Simba Sleep was founded in 2015 and is headquartered in London, England..

DigitalGenius

DigitalGenius

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DigitalGenius is the AI platform that puts customer support on autopilot by understanding conversations, automating repetitive processes and delighting your customers. The platform is powered by deep learning that understands your customers’ objectives, then drives automated resolutions through APIs that connect seamlessly to your own backend systems.

This is the practical application of AI that delivers the concrete ROI you’ve been waiting for. The DigitalGenius mission is simple: they aim to transform the customer service function, and to make the lives of both agents and customers easier, while helping businesses reduce their costs.

Their platform integrates with your existing CRM, and allows for fast, effective end-to-end resolution of customer inquiries through deep learning and open APIs. It’s already reducing costs and boosting customer satisfaction scores in contact centers worldwide..

People who understand what it takes to build a business from the ground up. Remind you of anyone? Apply within..

Victor

Victor

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Founded by serial entrepreneur Clive Jackson in 2011, Victor is a London, UK-based private jet charter marketplace. Membership is free and there are no upfront costs or hidden charges.

Victor brings unprecedented transparency to the industry by connecting fliers directly to aircraft operators. Victor quotes are unique – all-inclusive of a fixed margin and allowing members to compare flight options based on named operators, real floor plans and images of the actual aircraft (complete with specific tail number) before booking.

Victor has an industry-leading flight management team to support customers’ end-to-end travel requirements and offers trust and security through an HSBC Client Deposit account. Victor’s unique combination of smart technology (including app booking), transparency and exceptional customer service means that its members are always connected and in control.

Victor works closely with 190 trusted partner operators across the world, with access to over 7000 aircraft, meaning that members can charter jets to and from almost anywhere in the world. Victor only works with operators that can offer members the highest standards of safety, security and service.

The innovative, rapidly growing company has developed a strong luxury identity through strategic partnerships with the world’s leading luxury brands, including Belmond, Burgess Yachts and Etihad Airways. Victor’s ‘ultra high net worth individual’ members include everyone from prominent entrepreneurs and CEOs to high-profile celebrities and VIPs.

Victor has achieved three-year average sales growth of 142.93% per annum and was ranked number 15 in the 2015 Sunday Times Hiscox Tech Track 100.. To find out more or discuss your use case with us, visit: www.arria.com..

TruRating

TruRating

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TruRating develops solutions that enable businesses to obtain customer feedback and insights which assist them in their business decision making. TruRating offers a POP rating system that enables customers to rate products and services of businesses and earn rewards.

TruRating was founded by Georgina Nelson in 2013 and is based in London, England.. .

LogicNow

LogicNow

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LOGICnow delivers the world’s leading 100% SaaS, fully cloud-based IT service management (ITSM) platform, backed by collective intelligence and the highest levels of layered security. LOGICnow’s MAX products – including Risk Intelligence, Remote Management, Backup & Disaster Recovery, Mail and Service Desk – comprise the market’s most widely-trusted integrated solution.

Deployed on over two million end-points across 240,000 networks, LOGICnow has the industry vision to define and deliver the future of the market. LOGICnow provides the most comprehensive IT security available as well as LOGICcards, the first ever IT notification feature powered by prescriptive analytics and machine learning.

LOGICnow’s passion is helping IT professionals secure and manage their systems and data through actionable insights, rewriting the rules of IT.. .

Flypay

Flypay

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Flypay is a food tech startup changing the way customers order and pay in hospitality environments through four service experiences: 1. Pay at Table – their award winning solution that allows customers to check, split and pay for their bill, without finding a waiter.

2. Bar Tabs – their reinvention of the bar tab eliminates the need to leave cards behind the bar.

Customers pre-auth their tab and can just walk out at the end of the night without needing to check out. 3.

Order and Collect – ability for customers to order for takeaway, on the fly. 4.

Order at Table – aimed at counter service brands, customers can order and pay for their meal without needing to find a waiter. Winner of the Payment Awards 2015 Mobile Payment System of the Year..

Coinfloor investors include globally recognised venture capital firms and strategic investors. They are proud to have attracted funding from Passion Capital and Taavet Hinrikus.

Fourex

Fourex

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Fourex is a revolutionary self-service currency exchange specialist. Fourex is set to entirely revolutionise the way in which consumers exchange money.

Concisely, Fourex kiosks are able to accept unsorted coins and notes (that are both in and out of circulation) from over 150 currencies, at the same time, and pay out in either Great British Pounds, Euros or American Dollars in a fraction of a second. With contracts already signed with Transport For London and Westfield shopping centres; Fourex machines will be rolling out across London and the UK this summer..

Precursive

Precursive

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Precursive is a fast growing Software-as-a-Service (SaaS) company, which helps its customers make better use of their most valuable asset – their people! They help organisations grow their businesses by streamlining their approach to resource management. Their clients include both mid-sized and Fortune 500 organisations.

Operating globally but with headquarters in London, they have customers in the UK, US, and Europe, served by an international workforce of consultants and development staff.. .

Resolver

Resolver

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Resolver is a unique, independent online resolution service. We offer one place and one process to connect consumers directly to the people who can resolve their customer service issues.

Our system is focused on communication and fair, efficient resolution. We help consumers get their voices heard effectively, so businesses get their issues resolved more efficiently.

This way, the consumer is happy with the outcome and the business retains the customer. The Resolver platform offers fully online, end-to-end arbitration and dispute resolution, providing a fast and cost-efficient way to resolve disputes between two third parties.

For businesses, Resolver offers value-added services, providing an enhanced issue-resolution process and real-time consumer feedback insight at every touchpoint using advanced AI programming systems.. .

Prodsight

Prodsight

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Prodsight helps companies make data-driven product development decisions. Our software analyses customer support conversations and extracts actionable insights about customer issues and needs.

This helps product teams identify usability and user education issues, bugs, feature requests, new use cases and more.. .

Awarded Buy-to-Let Newcomer of the Year 2018, by Property Wire and Short-listed for Proptech of the Year by the National Landlord Investment Show 2019.. They lecture at prominent business schools and run weekly seminars to further the understanding of AI for technologists and business people alike..

Proximity Insight

Proximity Insight

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Proximity Insight help brands to get closer to their customers. Most brands struggle to keep their customers engaged, so we deliver a solution that empowers ALL staff to connect, inspire and nurture customers, person to person.

This keeps customers coming back and spending more.. .

MPT PAY

MPT PAY

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MPT PAY Ltd Digital Bank connect EU / Non EU business. A single financial ecosystem of banking services for companies, regardless of the country of registration of the business and location of owners.

Opening bank accounts for residents and non-residents of the Euro Union within a few minutes. A direct connection to SEPA, SWIFT, a built financial ecosystem for companies.

You may need additional information: our business plan, Q&A, vision for 5 years, P&L, Cap table etc., (pls use this link – https://www.linkedin.com/smart-links/AQEPiAFgY99t4g) Now our project is built on a “network effect” based on a unit economy with the main indicators Cost of Customer Acquisition + LTV (Life time value) + Payback Period. We managed to find our own “flywheel” of the business model and we continue to make fundamental changes in the financial world.

Develop marketing models to increase the number of business connections to +100 per month, develop a preliminary compliance procedure (to increase the speed of company verification and open a bank account), DEPP (Dynamic Escrow Payment Protocol), and technology of generating a QR code for payment without data entry credit card in online stores, payment for receipts and steaming («one scan payment» for EU/ non EU customers – Youtube, Twitch, Vimeo, gaming, streaming, and payment at a distance of 1 meter from the merchant, for street vendors without terminals – video – https://www.linkedin.com/smart-links/AQF4It2MRbWnYA, https://www.linkedin.com/smart-links/AQF4It2MRbWnYA). 5 steps to get the result – opening an EU bank account and connecting the necessary services: 1.

Registration https://mptpay.com/create-account. 2.

Questionnaire https://mptpay.com/questionnaire. 3.

Advizzo

Advizzo

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We combine methods from behavioural and data science to deliver a customer engagement software for all utilities.

Reneza

Reneza

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Seamless rental transaction

Pobuca

Pobuca

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We offer a go-to-market platform for brands and retailers that helps them boost their customer experiences. With Pobuca you can engage your customers and empower your people in sales, marketing and customer service.

People are increasingly loyal to the retailers, products and brands that consistently provide exceptional value with minimum friction or stress. We are the one-stop shop to grow your business by leveraging technology.

We offer a state of the art AI based software and a broad range of services like consulting, technical integration and after sales support aiming digital transformation of brands and retailers. We are Microsoft Gold Certified Partners and twice awarded as Microsoft Country Partner of the year.

Pobuca was founded in 2000, while in 2016 we pivoted our business model to SaaS and moved our headquarters in London. We have local presence in the UK, Greece, UAE, Argentina and Poland and sales in 30 countries globally..

True AI

True AI

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True AI is a London-based artificial intelligence company currently developing TypeGenie. TypeGenie aims to improve customer experience and save service agent time.

The algorithm behind it learns to reply to conversations, making customer service semi-automatic. It is the result of years of research, building on top of cutting-edge learning breakthroughs..

It is a seamless blend of SportsTech with business opportunities, which connects billions of fans around the globe, opening the door to greater interactivity, collaboration, communication and personalisation that has never been experienced before. The powerful concept behind the revolutionary app is supported by several key features, which facilitates hugely immersive fan engagement, with fans creating and contributing their own football-focused content with a ‘by the fans, for the fans’ ethos.

Fans can connect and follow fellow fans or their friends or their beloved club to get involved in fan stories, videos, highlights, opinions, banter rooms, reactions to the latest results along the way also get rewarded with our FanCoin rewards. With ever-growing Football fans across every continent on the planet, ‘Football Fan’ is strategically placed with the right level of support to achieve the vision of becoming the go-to app for anything to do with Football..

Qminder

Qminder

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Qminder is a cloud-based queue management system. With an easy setup, Qminder helps retail locations manage their sales floor, and enables customers to shop instead of waiting in a line.

We personalize the on-site brick & mortar customer experience to make happy customers and increase sales. Qminder actively serves millions of customers around the world.

We are trusted by AT&T, Sprint, Verizon retailers, and customer service locations at Uber, Lyft and eBay. Learn more at https://www.qminder.com/.

VIVID Technologies

VIVID Technologies

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Vivid transforms traditional audio-only IVR, (that annoying robot voice you hear every time you call “customer service”). They have created an interactive visual experience, where all the relevant information is displayed in an intuitive way, rather than the painstaking audio IVR.

Vivid presents the information in a clutter-free, simplified and more consumable manner, on your smartphones and tablets, which in turn leads to a significant reduction in traffic and dramatic efficiency gains. It also simultaneously increases the ease and effectiveness of communication between individuals and businesses’ customer support department, while also cutting costs.

Vivid was founded in October 2013 and is headquartered in England, United Kingdom.. .

SA Systems

SA Systems

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Advanced supply chain and distributed manufacturing technology company – initial focus on financial services.

AXIO Group Management

AXIO Group Management

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AXIO manages a portfolio of market-leading information businesses. We serve customers in a range of sectors.

Our product brands are recognised for quality and authority by the markets they serve. We operate globally.

We provide critical, often industry-standard, information and tools to help our clients make high value decisions. We enable them to get the maximum value and advantage from industry data by: Creating high-quality, comprehensive data sets Producing role-specific and customisable web services Providing analytical tools Embedding data in workflow software, and Providing custom services and projects We are deeply embedded in the industries we serve and seek to play a leadership role in advancing the use of data and benchmarks to improve decision making and improve overall efficiency.

We seek to be the clear leader in the focused markets that we serve and are committed to growing our business through organic investment, acquisitions and partnerships.. .

GreenflyAI

GreenflyAI

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Hack your Customer Experience using AI.

Bar Pass

Bar Pass

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Bar Pass is a mobile ordering platform that enables individuals to get digital loyalty and purchase drinks at venues, brands, and brewers.

Zyncd

Zyncd

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Zyncd is the smart CV for the gig economy. Helping freelancers and professionals to show better their skills online.

MyHomeGroup

MyHomeGroup

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MyHomeGroup is an online estate agency that’s passionate about customer service. A diverse group with backgrounds such as airline cabin crew, restaurants, retail as well as property, they’re all focussed on saving their customers thousands of pounds, looking after them every step of the way and changing the property industry for the better.

They’re proud to be the No. 1 Rated Online Estate Agency Group in the UK..

Small World Financial Services Group

Small World Financial Services Group

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Small World FS is Europe’s leading trusted payments services provider, offering a secure, fast and inexpensive way to send and receive money to anywhere in the world. Small World FS operates across the EU, North America, Africa and Asia, allowing customers to send money to 195 countries worldwide.

Services are available online, on any mobile device, as well as in-store, and through a global network of independent agent locations. Small World FS’s global network provides a wide range of payment options – from deposits to bank account, to cash pick-up and loading mobile wallets with money or airtime – to make payments to any country, and to any currency.

Payments can be collected in under 15 minutes, and bank accounts credited within hours.. .

Live, pre-game drafts mean that every team in your league is completely unique. You own your players exclusively so you can start trading with your fellow managers or dip into the free agent pool and grab a bargain.

Their scoring model is the best in the business. They use Opta’s most detailed feed to analyse over 2000 match events in every game, to ensure that the best players in each position score points for their performances, not just goals and assists.

The Rushmore Group

The Rushmore Group

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The Rushmore Group is a U.K.-based company that owns and manages a chain of private members clubs, hotels, and restaurants.

Tryum

Tryum

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Tryum is a relationship science company that enables retailers to build personal relationships with their customers and help them deliver brand experiences, based on who their customers are and what they want. It supports retailers capture their data and align to a customer, to provide them with a central customer view.

Tryum also provides a rewards and campaign engine that allows retailers to tailor the right rewards and experiences to the right customer. It is headquartered in London, United Kingdom..

Mobile gaming has reached the point of max-saturation, the app stores are overfilled and advertising is pulling customers in every direction to download games. The recent growth of Artificial Intelligence algorithms, combined with the mass scaling and low cost architectures provided by Amazon and Google, now allow for extremely personalised experiences, distributed across mobile phones around the world in any language..

Kayako

Kayako

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We help businesses get better at customer service. From startups and Fortune 100 companies to charities and governments, Kayako helps teams of all sizes get better at delivering effortless customer service experiences.

When Kayako started in 2001, customer service software was clunky, frustrating, or just not there. We turned boring, confusing software into a helpdesk that customers and staff loved to use.

Skip forward to today. Customer service is more important than ever before.

It has the power to delight, or disappoint; to make – or break – a business. And customer service teams are adapting.

To be proactive, to be delightful. To create effortless, consistent, smooth experiences.

To drive loyalty; to turn their customer service into a competitive advantage. But the software these teams use is holding them back.

ONLICAR

ONLICAR

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They use Formula1 techniques to deliver scalable solutions that create actionable value for our customers.

JetCash

JetCash

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JetCash takes care of credit/debit cards cash-backs in order to help you save more and get the money you may have missed. Our algorithm scans your bank terms & conditions, finds best local deals for your cash-back cards and makes it all social.

Redeem your cash-backs in One Tap from all the cards. Get notified when earn cash-back after every purchase.

Receive useful tips on what card to use and when to save smarter. Save together with friends or family to reach a common goal.

JetCash is a completely effortless app and as soon as you connect the cards to the app – everything just works. For banks we help to unlock the retention value of their reward programs..

Creative Virtual

Creative Virtual

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Creative Virtual is a leader in self-service customer experience management solutions for enterprises. Global organisations like HSBC, Verizon, CA Technologies, E*TRADE, Lloyds Banking Group, Renault and National Rail Enquiries rely on our technology to optimise their customer support, sales, marketing and call centre teams, reduce costs, increase online sales, and achieve operational excellence across mobile, web, and social media channels.

Since 2004, Creative Virtual has built the most advanced technologies in knowledge management, natural language processing, and virtual assistants to help businesses deliver intelligent, personalised customer experiences that reduces email and call volume, builds brand loyalty, and increases customer engagement at a lower cost per conversation. Delivering accuracy of over 90% and call deflection of up to 50%, our platform is the most compelling self-service product in the world today..

Willow

Willow

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Willow is a network of best-in-class funeral directors and local services that will cover all your needs.

Circadian

Circadian

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Using behaviour to detect fraudsters and recognise customers.

Buzzer Feedback

Buzzer Feedback

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Buzzer is a customer feedback company which aims to get the highest volume of private and specific feedback into the hands of restaurant managers and owners as possible. Our current product offering is an app in both iOS and Android which allows customers to give feedback directly to restaurant managers and owners in exchange for small, immediate rewards..

Covering the entire spectrum of Cancer and cross-referencing multiple diagnostic pathways, C the signs can support GPs in recommending what investigations or urgent referrals the patient may need, in under 30 seconds.. .

Tripamix

Tripamix

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Tripamix.com is a B2E, B2B, B2C, B2B2C platform. Tripamix manages the full lifecycle of multiple travel & retail booking components.

Lotto Social

Lotto Social

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Change the way you play the lottery by joining an online lottery syndicate. Team up with others to increase your chances of winning the jackpot and split the winnings between you.

At Lotto Social, we’ve made it simple to create and manage lottery syndicates online, offering a combination of ticket types. What is Lotto Social? At Lotto Social, we provide a simple way to create and manage lottery syndicates.

We offer various types of tickets, depending on the lottery you want to enter and how much you’re investing. Whether you’re playing the Euromillions or the UK Lotto, our online system takes away the stress of organising and managing a syndicate, from buying the tickets and splitting any wins between the team.

All you need to do is invest the money as a syndicate online, and we buy the tickets for you, and our notifications mean that you don’t have to spend time remembering to check your winnings. According to The National Lottery, 1 in 5 jackpots are won by syndicates, so it makes sense to boost your own chances of winning by joining one.

All you need to do is register with us, choose a plan that works for you, and let us do the rest. You can create your own syndicate with a group of friends and family, or join an existing one.

While your syndicate size might change from week to week, there will never be more than 49 players at any one time, in order to keep the amount of money you could win as high as possible. All members gain access to exclusive offers and draws, and even have the option to play instant Win & Skill games, which give you even more chances to win big.

Cavalry PRA

Cavalry PRA

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Cavalry is an on-demand UK breakdown cover and roadside assistance. Wherever you are in the UK, you will always be helped by a local technician.

Why? Because they believe in keeping business local and giving everyone a fair deal.. .

Henchman App

Henchman App

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Henchman does the hard work so you don’t have to. They are on a mission to better your life by having your own personal Henchman on demand.

Their Henchman will bring you anything you want delivered to you in 60 minutes. They deliver from the top restaurants in London as well as grocery and retail stores.

Henchman is run by an organisation based in Fulham and Chelsea known as ‘The Family’. The Henchman team features the top minds in design, development and driving to bring you the Henchman experience..

Presence Orb brings business intelligence to all departments and teams within your organisation; from operations to to strategy planning, marketing and beyond! Capture metrics KPI metrics, gain deep insight into how different types of visitors interact with your venues and communicate in real-time to improve customer experience, evaluate initiatives and boost brand loyalty. In addition to the data captured, import third party data such as sales figures and staffing levels, or open source data such as weather and transport to further enrich insight.

Use predictive analytics to forecast customer behaviour with up to 94% accuracy.. .

Atmen

Atmen

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Digital Bank or Financial Services

Nickelled

Nickelled

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Nickelled allows anybody to build interactive, code-free walkthroughs that onboard and convert every user. Our easy step-by-step guides can be added to any website WITHOUT code integration – you can create your first Nickelled website walkthrough in minutes and share with colleagues, customers or prospects in seconds.

Train your customers or team on new website updates, processes or online tools, with a 14-day free trial.. .

This can be used to continuously improve business operations, increase landlord/tenant satisfaction and drive innovation. By enabling applicants to engage directly with previous tenants, RentAware aims to set new standards within the rental sector..

PRYYNT successfully raised its first round of angel funding from private investors to build its business and is well positioned to access growth capital to scale rapidly.. .

Letyano

Letyano

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We believe that your opinion matters, that your feedback is worth something immediate and tangible. Letyano is 7 questions, not 5, not 8, simply 7 questions asking your opinion about the place you’re in.

For your answers you receive an immediate reward: something that you can have now as a thank you for your efforts, or redeem later when it suits you better. Letyano brings the worlds of vouchers and feedback together in an easy to use app, whilst delivering increasing sales, real-time management information and happy customers..

Engine

Engine

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Founded in 2000, Engine is a service design consultancy with studios in London and Dubai. It helps ambitious organisations to innovate, design and deliver better services to enhance customers’ experiences and improve business performance.

Engine’s award-winning design-led approach helps organisations to imagine and deploy enhanced services and high-performing customer experiences. It delivers solutions faster using design-led change to inspire, define and plan solutions its clients can deliver..

raterAgent

raterAgent

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raterAgent.co.uk is a trustworthy, dedicated estate and letting agent review site for getting proof of the quality of an agent’s service. Using their exclusive raterMark system, every single review is checked by a human being before it is set live, to weed out fakes.

raterAgent is, therefore, able to provide the insights that you need to be confident in one of the most important decisions you’ll make – choosing the right agent to sell or let your home. And they are completely transparent.

If the answer to your question is not below, please contact [email protected] or click on the live chat and they will try and help.. .

Pension Insurance

Pension Insurance

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Pension Insurance Corporation specializes in securing the liabilities of defined benefit pension schemes.

Vesta Smart Packaging

Vesta Smart Packaging

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Vesta Smart Packaging has a simple goal – to provide a really good reason for them all to use less plastic. Using IoT technology, their solutions extend the intelligence of logistics networks right into the home.

Their smart containers know when they’re running low, and re-order their contents automatically. Not only does this mean the end of running out of critical supplies – anything from coffee beans to detergent – but in an increasingly busy and time-poor world, their packages lighten the mental load.

All the things you need, when you need them, with none of the hassle. On the other side of things, they offer merchants and manufacturers the opportunity to build relationships with customers and increase loyalty in a trading environment where aggregation sites (mentioning no names!!) have reduced most product consideration to a simple price comparison..

Very Good Service Ltd

Very Good Service Ltd

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Very Good Service brings together companies which have won awards for their good customer service or have gained recognition for the quality of their service through top social media channels. verygoodservice.com makes it easy to find the very best companies in the UK.

#verygoodservice very good service. Excelsior Studios gives innovative new artists and makers a chance to establish themselves within a community and broader network.

The company was founded in 2018 by Natalia Pochekutova.. .

IntelliAgent

IntelliAgent

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IntelliAgent offers software that integrates AI and automation with the system to replace customer service over multiple channels.

Go Native Ltd

Go Native Ltd

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Phone: 020 7221 2028 Go Native operate over 800 serviced apartments across London and has access to 28,000 network properties globally. From Shoreditch to Mayfair, our apartments are as individual as our guests.

Our technology makes booking a serviced apartment as easy as a hotel room by providing live rates and availability across a range of channels including GDS. Which begs the question …….Why stay in a hotel when you can Go Native?.

FarePilot

FarePilot

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FarePilot was created to help private hire and taxi drivers make more money and spend less time on the road. FarePilot’s customer hotspot recommendations use a variety of data sources to predict customer demand in a city, helping drivers save time, petrol, and earn more.

FarePilot’s algorithm also takes traffic and driver supply into account, guiding drivers away from areas of dense supply (lots of drivers) and heavy congestion.. .

Double Dutch is much more than double the taste sensation, it’s a whole new world of soft drinks.. .

feedPack

feedPack

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FeedPack keeps the customer at the heart of your company. We recognise that the customer experience is key to a successful business.

Our personalised customer-centred solutions enable a comprehensive understanding of the customer experience and provide an insight to aid improvement and drive growth. We deliver Real-Time analytics so businesses can keep reactive to service and product performance.

Our services enable rapid trend identification and confident decision making.. .

inCust

inCust

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inCust lets any mass-market business, be it a retailer, entertainment business, or a hotel chain, turn occasional visitors into returning customers, boost income and profits and beat the competition by engaging into customer interaction and lifecycle management. The inCust platform and service provide a range of efficient instruments for all stages of the customer lifecycle that help run loyalty programs, distribute coupons and gift cards, process sales and payments with POS software or via e-shop, communicate with customers, sell prepaid goods and services including tickets, analyze customer activity, and more.

Main benefits: – All stages of customer interactions are covered by one solution – Variety of ways to authenticate customers without plastic cards – Direct communication with individual customers or groups of customers – No extra hardware is required at points of sale – Support for cardless payment mechanisms – All data are available for external analytics and BI. .

Hemsley Fraser Group

Hemsley Fraser Group

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Hemsley Fraser create, deliver and execute learning experiences to drive higher levels of engagement.

Oworkers

Oworkers

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Oworkers is a BPO company specialized on DATA : data entry – data processing – data annotation, moderation & Transcription services.

Seren

Seren

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Our customer experience designs are influenced by insights gained from our own scientific research and insights programme. We have in-house laboratories, and are pioneers in the science of using advanced customer research techniques to understand how customers feel and interact with brands, and businesses.

By understanding every rational, emotional and subconscious interaction, we then architect every moment of the customer’s experience. From interface design to the organisation and services that sit behind that interface..

Attollo Lingerie

Attollo Lingerie

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The story behind Attollo started 10 years ago, when they, the founders, became D+ for the first time, at age 14. They grew up learning that lingerie was segmented into A-D and D+ cup sizes, with the latter lacking in availability, style and uplift.

The experience of growing up with the embarrassment of wearing bras that were either plain and grannyish or pretty but the wrong size, gave us an insatiable motivation to transform the lingerie experience for other D+ women.. .

New Call Telecom

New Call Telecom

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New Call Telecom is a young, dynamic telecommunications provider. We create affordable connectivity for all by providing straightforward, great value fixed-lines, broadband and phone calls to our customers through our five brilliant brands.

With close to a million annual subscribers, we’re proud to say that our honest approach – supported by the latest technology and customer service excellence – is winning us awards and an ever-expanding audience. New Call Telecom is now one of the fastest growing residential telecom service providers in the UK.

In 2011 we moved our call centre from Mumbai to Burnley providing over 200 new job opportunities in the North West of England. New Sparta Limited has recently invested in us, with this extra funding and vision we now have bigger plans than ever for the future..

No Manual work: Our AI Powered analytics does the heavy lifting and display key metrics and trends so that you can stay focused on improving your business.. Odyssey’s focus is to deliver high impact brand advertising in premium environments across multiple markets, offering advertisers transparency, effectiveness and accountability.

Through our leading technology platform, premium publisher partnerships and high standards of creative design, we want to deliver results to our advertisers and become a leader in the mobile advertising space across the globe.. .

Plant Food Palace

Plant Food Palace

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When you are looking for a store to buy Research Chemicals, it is essential that you make the right choice. Plant Food Palace is the leading UK’s store whi ch provides high quality research chemicals online.

Company overview :- Plant Food Palace pride themselves on their unrivalled customer service, their speedy europe-wide delivery, and above all their high quality chemicals. Unlike other vendors they shop around to get the best quality chemicals rather than simply finding the cheapest supplier.

When ordering Research Chemicals such as MDAI, Pyrazolam, 6-APB or AMT – simply select from one from their categories. Their range of research chemicals is always evolving but one thing that will always remain constant is the quality of their products.

Their research chemicals are all stocked from numerous chemicals factories around the globe – no middle men, no impurities like you may find with many other vendors. They are a part of one of the largest group of Research Chemical distributors in Europe and as a result order large quantities of research chemicals such as Methiopropamine, Benzo Fury, Pyrazolam and Etizolam, getting them cheaper and as a result can pass on the savings to their customers..

Teebly

Teebly

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The world runs on digital messaging. But many highly regulated businesses don’t, since current messaging tools are unsuited to exchange sensitive information.

Instead they rely on traditional tools like email and post to communicate with their clients. But these are admin-heavy and time consuming.

That’s why we built Teebly: the new way high-trust businesses interact with their clients. Teebly is a smart communications platform that makes all professional interactions effortless and secure, so you can focus on the content of your conversations – not the paperwork.

We know that when you’re aiming for strong relationships with your high-value clients, lengthy back-and-forth email chains are unwanted. Hence, whether it’s answering your clients’ questions, on-boarding a new one, quickly getting a signature, sorting out documentation, and more – with Teebly it takes minutes, not hours.

Even sending out hundreds end-of-month statements, either digitally or via paper post, is done in seconds. Efficient, fully traceable, (GDPR) compliant, and overall saving you 80% in associated costs.

About the team: We realised we could reinvent how companies communicate with their clients by making use of the latest technology. Teebly’s team previously built customer-facing e-banking systems and holds degrees in Machine Learning (Artificial Intelligence) and Technology Entrepreneurship.

KNOMI

KNOMI

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KNOMI brings together fashion lovers, editors, stylists, bloggers, designers, boutiques & YOU. Share your style story.

Get the scoop on what fashion’s trendsetters are wearing and find your favourite designers and boutiques near you! Discover and shop everything from small, edgy, upcoming talent, to the biggest and brightest names in fashion. If you want to know… #GETTOKNOMI.

Satsum

Satsum

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Satsum provides a beautifully designed customer experience management software that helps companies to increase loyalty and referrals. Their technology intelligently aggregates customer feedback across multiple touchpoints and analyse it using machine learning.

Their mantra is “No more bad feedback forms”. All their surveys are beautifully designed and optimised for cross platforms interactions.

This boosts response rate, helps brands to convey their message even after purchase, and eventually form more meaningful relationships between companies and their customers.. .

Enhancing communication and delivering business efficiency – especially today in a post Covid world.. .

Deskero by Nabra

Deskero by Nabra

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Deskero is a cloud-based software that offers simple yet effective tools to integrate requests coming from different channels (emails, chats, websites, social networks) into a single database and put some order into the chaos of modern customer care. It is born to help companies to create an open and constructive dialogue with its clients, in order to foresee their needs and listen to their feedback.

It makes customer care easier, quicker and more modern because it is fully integrated with social networks.. .

The Fizzback Group

The Fizzback Group

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The Fizzback Group are innovators in customer engagement. Founded in 2004, the award-winning Fizzback solution helps companies to listen, respond, and act in real-time to their customers’ comments.

Feedback captured at the point of experience is analyzed automatically using a unique artificial intelligence engine, driving relevant responses, prompting company action and providing powerful insight into the voice of a previously silent majority. Fizzback enables businesses to derive true economic benefits by increasing customer lifetime value and positive word-of-mouth..

Inzite

Inzite

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The video, phone and scheduling solution for customer engagement. A fully integrated solution for individuals, teams and enterprise with direct messaging, phone & video calling, screen sharing and post-meeting surveys.

***Video Calling*** Branded. Integrated.

No downloads. Communicate with your customers directly via your company website or direct booking link.

No downloads required. Features include screen-sharing, file-sharing and messaging.

Participants receive email and SMS notification reminders. *** Personal Profiles*** Optimised customer experience.

Create personal profile pages to help match customers to individuals in your team or organisation. Search and discover tools, including a Q&A section, enable an efficient way to answer incoming customer queries.

CommVersion Live Chat

CommVersion Live Chat

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24/7 Human-powered live chat proven to increase lead generation from your website. CommVersion is the smartest way to convert website visitors to qualified leads

SightMill Ltd

SightMill Ltd

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Developing tools to help you track and improve customer experience using NPS. Measure, Analyze and Act of Feedback across your business.

Brownell

Brownell

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Brownell Limited provids practical solutions for humidity protection and environmental control in sensitive electrical/electronic equipment.

Assist AI

Assist AI

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Assist makes AI powered solutions that helps Customer Service teams be more efficient

GLIMR

GLIMR

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Through offline data Glimr brings context to the online marketing world which allows brands to communicate in a more personal and targeted way. Through the use of ibeacons and geodata Glimr identifies shoppers offline behavior.

By understanding what stores a shopper has visited brands like Unilever can now retarget shoppers who have shown interest in their brand after they leave the store. Worlds first physical retargeting campaign: During a cold november 2014 the Knorr food truck hit the streets of Stockholm feeding cold tummies with warm tomato soup.

By having beacons activated during the week we could target those who had Aftonbladets app preinstalled and who visited the food truck so when the visitors entered the app at another time and place we could switch the regular display ad to a more tailored offer…this time we used coupons.. .

Measmerize

Measmerize

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SaaS providers of a solution aimed at reducing returns and increasing sales in fashion e-commerce

RankTracker

RankTracker

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Rank Tracker automatically tracks your daily keyword positions movements across all major search engines.

The Architech Club

The Architech Club

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You want customer success? Well right here’s where you start planning for it. With an Architect.

You wouldn’t build your house without someone to design and create plans and technical drawings. So why build the foundations of your business operations without one? The Architech Club are Salesforce Architects for hire.

We provide strategic Salesforce consultancy with our range of Salesforce Technical, Application and System Architect expertise. Our Architects design new implementations, rescue existing ones and develop new ways of using existing Salesforce systems, so that you can live the Salesforce dream.

We’re a Silver Salesforce Consulting Partner, founded in 2019 by Gemma Blezard – Founder of Ladies Be Architects and Salesforce MVP. Between us we have over 110 Salesforce Certifications, so whatever your Salesforce vision – we’ve got you, whether you’re a Salesforce customer, prospect, or partner..

Firmstep

Firmstep

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Firmstep is a customer service platform for UK councils and other government organisations.

FeedbackRig

FeedbackRig

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FeedbackRig is a SaaS app to measure customer satisfaction and retention using one-question surveys (including NPS). It supports multiple channels and methods (such as Smileys, Classic Five Star and Net Promoter Score controls).

Customers can create one-question surveys in less than a minute. The application is supported by AI-powered sentiment analysis , KPIs, data export, white labeling and other enterprise-grade features including one click integration with popular services such as Slack.

It helps measuring how well are you doing. Identify most unhappy customers proactively.

No Manual work: Our AI Powered analytics does the heavy lifting and display key metrics and trends so that you can stay focused on improving your business.. .

SmartCalling

SmartCalling

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Smartcalling revolutionises enterprise outbound calling. The proprietary technology plugs into an existing customer app.

This allows enterprises to brand themselves with an interactive display on their customers call screen upon calling them. Additionally, customers are empowered to take informed actions as they will know who is calling and why.

They can use the ‘call me later’ button or ‘convert to chat’ button. Enterprises will no longer be CHASING their customers, they’ll be FACING them.

Smartcalling have added an Anti-Fraud Product Suite to their existing offering. They do this by leveraging the secure connection between user device and call centre.

Smartcalling are successful alumni of NatWest’s PowerUp programme, Accenture’s Fintech Lab, Nordea’s Nestholma Startup Accelerator programme and Belron’s Drive Accelerator programme (powered by LMarks).. .

Fanbytes

Fanbytes

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Fanbytes is a fan experience platform helping artists, content creators, brands engage, grow and monetize fanbases through unforgettable experiences.. It all began in London in 1968 when Time Out helped people discover the exciting new urban cultures that had started up all over the capital.

Since then, this iconic brand has consistently maintained its status as the go-to source of inspiration for both locals and visitors alike. Time Out Group comprises two highly synergistic business divisions: Time Out Media and Time Out Market.

Time Out Media’s digital and physical media proposition comprises websites, mobile, social media, print and live events. Across these platforms, Time Out distributes its high-quality content – written and curated by local expert journalists – around the best food, drinks, culture, art, music, theatre, travel and entertainment in 327 cities and 58 countries.

The Company is monetising this global reach and its strong traffic from a desirable audience via digital and print advertising as well as e-commerce. Since its launch 50 years ago, Time Out has become a global brand that advertisers and consumers love and trust.

Time Out Market is a food and cultural market leveraging the Time Out brand to bring the best of the city under one roof: its best chefs, drinks and cultural experiences – based on the editorial curation Time Out has always been known for. The first Time Out Market opened in Lisbon in 2014 and is now Portugal’s most popular attraction with 3.9 million visitors in 2018.

Following this success, five new Time Out Markets have opened in North America in 2019 in Miami and New York (May), Boston (June) and in Montréal and Chicago (November). A further pipeline of other global locations includes Dubai (2020), London (2021) and Prague thereafter.

Capital Courier

Capital Courier

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Capital Couriers is the leading courier service in London offering a range of courier services in UK and abroad. Get a quote!

Snags

Snags

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We make technical bugs easier to solve by allowing customers to show you their issue using our screen-sharing technology.

Leigh Day

Leigh Day

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Leigh Day is a highly distinctive law company located in London.

Corona Corporate Solutions

Corona Corporate Solutions

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Corona Corporate Solutions specializes in digital print solutions, hosted telephony, business supplies, customer service and support.

D-Air Services

D-Air Services

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D-Air Services Ltd, is offering specialize services of Air Conditioning for Home, Offices and Commercial use.

zumocharge

zumocharge

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We are developing a service to help current and future drivers charge their electric vehicles even if they don’t have access to a driveway. That’s up to 1.2 million cars in London alone.

We want to charge EVs while the city sleeps, connecting cars to the existing, barely used charging infrastructure, using a logistic algorithm and our fleet of night-riders. We are quick to deploy and low capex.

(Launched at the Founder Institute). .

Trigg Digital

Trigg Digital

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Trigg Digital is a Salesforce platform that provides sales, customer service, marketing and analytics services.

In-Gage

In-Gage

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In-Gage is a software company that provides real-time personal insights for key roles in contact centers. The company focuses on four features such as training and engagement, service efficiency, quality auditing, and intelligent customer feedback.

The app then brings this data in realtime to the people that count, to help them change behavior and improve processes in a way that drives higher customer loyalty. In-Gage developed a Salesforce app that provides the key information on a dashboard to drive great service.

It was designed to help contact center and call center teams prove the ROI through measuring key customer metrics using the power of Salesforce. It also provides Training and Management programs that accelerate change and create legendary service.

In-Gage was founded in 2015 and is based in London, England, UK.. .

SignTech Paperless Solutions

SignTech Paperless Solutions

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The SignTech paperless platform provides a quick and easy way to help large and small organisations eradicate paper based business processes by replacing them with quick, simple and natural paperless alternatives. Manage and replace your paper-based forms with SignTech! Send us your forms and we do the rest, making your business processes faster and easier.

Your forms will be available to fill in and sign from any mobile and tablet device. Take the first step to a paperless future!.

SevenBee

SevenBee

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SevenBee brings all your messages, files, tenants, and tasks to one place. Our platform creates shared understanding between all parties, making your conversations more productive and better organised.

Get a better handle of communication with your tenants. Email, text messaging or WhatsApp don’t address the core problems surrounding communication and sometimes create new problems – disjointed conversations and files all over the place.

Using SevenBee, you will reach solutions to problems relating to tenancy faster and more effectively, with all your files in one place and everyone in the loop. SevenBee Technologies Ltd..

They are diligently working to make you conscious of the crypto community. Our top editors and journalists have an experience of years and they utilize their experience to tell you what is happening in the Crypto world.

Our Vision The vision of the Bitcoin News Today is to publish authentic news free from any prejudice or biases. There are many sites that publish fake news in order to create hype among viewers or audience.

Blue Bus Innovation

Blue Bus Innovation

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B.Bus is a transportation company that provides a private shuttle that connects hotels to airports in Luton and Stansted Area. It features a mobile application that enables its users to monitor their upcoming buses.

The company was founded in 2018 and headquartered in London, United Kingdom.. The site received more than 18m visits in 2018 and processed up to 3,500 bookings for each campsite bookable on Pitchup.com.

Pitchup.com’s awards include: – FT 1000 2018 – Winner, Technology Fast 50, Deloitte UK 2016 – Winner, Best Place to Stay – Budget, Independent Travel Awards 2015 – Winner, Best Travel / Leisure / Sports / Mobile Strategy / Campaign, Marketing on Mobile Awards 2014 – Winner, Best UK Travel Website of the Year, British Travel Press Awards 2011 – Winner, Future 50, Red Bull / Real Business 2011 – Winner, Best Travel Information Site, Travolution 2010 – Winner, Best Travel Directory, TravelMole 2011 – Winner, Best Strategic Domestic PR Campaign, Travel Marketing Awards 2011 (Chartered Institute of Marketing) – Named one of the ‘Best Travel Websites Ever’ by The Guardian and chosen by The Independent as one of the 50 best travel websites. .

nativeye

nativeye

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nativeye is a customer research software company. It’s main offering is a mobile insight tool that lets companies run customer research and crowdsourcing programmes.

Available on a SaaS basis, nativeye is made up of a DIY web dashboard and a respondent app (available on iOS and Android) which means companies can capture insight as it happens and in-context.. .

JustSaying.me

JustSaying.me

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JustSaying.me is a web-based feedback management platform for local businesses that allows customers to send a feedback directly to business owner via SMS or email. Launched in early February 2012, JustSaying.me is a London-based start-up focused on empowering local businesses to understand their customers better.

We do this by providing an all-in-one easy to use web-based feedback platform that allows businesses to receive anonymous feedback directly from customers.. .

Star Domestic Cleaners

Star Domestic Cleaners

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Star Domestic Cleaners began as a small contractor in London, back in 2004. Now, with over a decade of professional experience behind their backs, their company is a leading provider of domestic cleaning in London.They provide a complete range of services, using the latest professional equipment and the most effective methods known to date.

Thousands upon thousands of customers put their trust in us each month and they make sure to live up to their expectations. Their mission is to provide affordable, yet highly effective and convenient home care in the most streamlined way possible.

That is why they have a customer care team who are always ready to render you assistance with whatever you need.. .

From small boutique hotels to the world’s largest luxury class hotels, HTI can match your business needs with both off-the-shelf products and tailor-made luxury solutions to suit the most demanding guests from the business traveller to the casual holidaymaker. Their customers include some of the world’s most famous hotel brands including Accor, Banyan Tree, Comfort Hotels, Hilton, IHG, Jumeirah, Lucien Barriere, Marriott, Melia, Starwood, Virgin and Wyndham, as well as many more luxurious independent hotels..

Samim.ai

Samim.ai

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Samim.ai is an AI based product to increase sales. Samim.ai engages, nurtures and qualifies your prospects and customers.

You can then complete the sale. Samim.ai mission is to provide businesses with their AI layer..

By using our international PEO/EOR service, companies can enter new markets and/or hire foreign talent fast and risk-free.. .

HNW Lending

HNW Lending

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HNW Lending is a peer to peer asset-based lending company.

Quadrangle

Quadrangle

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Quadrangle is a customer consultancy that provides brand marketing, performance tracking, analytics and strategic consulting.

KYCMap.com

KYCMap.com

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KYCMap was created to provide information on Know Your Customer (KYC) country requirements and KYC/AML data on countries around the world. Our Banking and Financial clients wanted an easy reference guide to individual KYC covered entities as well as the latest worldwide developments in Know Your Customer (KYC) & Anti-Money Laundering (AML) Rules, News and Events.

Paul Renner, CEO of KYCMap.com is also the co-founder of C6 Intelligence Information Systems which is used daily by banks, financial institutions, insurance companies, and regulators to take a risk-based approach to managing fraud, money laundering and staff compliance risks. The C6 Intelligence database was created to provide a unique and powerful source of information for those legitimately charged with investigating fraud and money laundering activities.

The C6 Intelligence Information Database system is capable of meeting the need to quickly and accurately check an individual or company background. C6 was launched in November 2004 at the UK ACPO Conference (Association of Chief Police Officers) after several years of development.

Paul Renner is also the co-author of “Preventing Financial Instrument Fraud – The Money Launder’s Tool”, originally published by the ICC (International Chamber of Commerce) Commercial Crime Services(CCS), now called the ICC Financial Investigation Bureau. The fraud models described within the publication has been referenced by the UK City of London Police and prosecution services, to support their case and secure convictions against fraudsters..

Time Out Market is a food and cultural market leveraging the Time Out brand to bring the best of the city under one roof: its best chefs, drinks and cultural experiences – based on the editorial curation Time Out has always been known for. The first Time Out Market opened in Lisbon in 2014 and is now Portugal’s most popular attraction with 3.9 million visitors in 2018.

Following this success, five new Time Out Markets have opened in North America in 2019 in Miami and New York (May), Boston (June) and in Montréal and Chicago (November). A further pipeline of other global locations includes Dubai (2020), London (2021) and Prague thereafter.

DLR Legal

DLR Legal

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DLR Legal is a document review specialist in the field of international litigation cases.

You may write to us at: BestStartup.co.uk/Fupping Ltd, 349 Royal College Street, London, England, NW1 9QS.

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