What do startups need to know about VoIP?

September 24, 2021
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Photo by Devin Pickell on Unsplash

The startup is possibly the most crucial stage of a business, where the core foundation of the company’s future is being laid. Among the vast range of things one must consider when getting their business off the ground, it would be extremely beneficial to consider the use of VoIP. This article will detail exactly what VoIP is, and all the ways it can give you and your company a ‘head start’ in the business world.

What is VoIP?

VoIP is the abbreviated term for Voice over Internet Protocol. The simple explanation is that it allows you to make all your phone calls over an internet connection as opposed to a traditional phone landline. Where most phones are connected to a landline provider, a VoIP phone system is handled through your business broadband, and through your internet connection, a cloud phone service provider manages the entire VoIP service. There are various forms of VoIP phone systems, one of the most popular being Microsoft Teams Calling. Although VoIPs work in a similar fashion to traditional phone systems, the main and most welcome difference comes in their huge array of features and benefits, all designed to produce a more secure and reliable phone service.

What can a startup use VoIP for?

Now that you know what a VoIP phone system is, you are most likely wondering what exactly makes it so significantly favoured above simple, traditional landline phone services, and how it can be beneficial to your startup. In answer to your question, there are a number of incredible features that come with a VoIP phone system – such as Microsoft Teams Calling – that can help to propel your business startup into a professional and successful future.

Firstly, the most obvious benefit of VoIPs is that they produce some of the highest-quality calls in the business communication world. The service produces rich, clear calling between you and your recipients, allowing uninterrupted, seamless communication. This high-quality and stable phone system is a pivotal part of your business startup. At this current stage, business and client relationships are of the utmost importance, forming the very foundations of what your business will be built on. Therefore, it is certain that you will need constant and strong communication with a wide range of clients, and that these calls must be without poor connectivity, breaks, or bad quality. With the rich calling sessions that VoIPs provide, you will undoubtedly develop great professional relationships with a number of recipients, and no matter where you are located, you will feel strongly connected to every part of your business structure by being able to communicate anywhere at any time. Consequently, don’t be surprised if your company revenue and business reputation skyrocket once you’ve setup your superior system of communication.

There are also several features that you gain with a VoIP phone system that traditional lines are lacking. Every VoIP is different and will provide various features, but let’s examine one of the most popular VoIP systems and view their many benefits. Microsoft Teams Calling – a high-demand cloud-based phone service – comes with features that affect caller and contact information, that really improve your business communication experience. Contacts can be easily managed and edited, whether this be adding new numbers, editing current user information, or even porting numbers to your system. As a startup, it would be highly beneficial for you to have a feature like this, for your entire network of clients will be clearly placed in your control, and any important work or meetings you must execute will be done in an effortless manner. This also means that the many contact details in your business are easily reached, so there will be no risk of forgetting or misidentifying any client details. Also, if calls should be missed, they can be immediately directed to a custom voicemail or forwarded to a delegated number to answer the call. This means no more missed calls of importance, and also, a better professional relationship with clients. Furthermore, you can redirect any missed calls to a voicemail or delegation to ensure that no call is missed or unnoticed. This, combined with your contact organisation, show just the tip of the iceberg when it comes to VoIP calling features that are guaranteed to improve and strengthen business communication/relationships in your startup.

Is VoIP better than a landline?

As well as the benefits mentioned above, there are several other factors that make VoIPs a better option than a traditional landline.

VoIPs give you easy and complete access to an entire record of call information. This includes all calls, contact information, missed calls, and so much more for you and every employee/worker in your business. This way, you are always kept informed of everything happening in your company, which is a key component of every company – one that landlines do not offer.

The other main factor that puts VoIPs above landlines is security. Whilst landlines do offer some level of security, it is nothing compared to the optimal protection offered by cloud-based phone services. These are often protected by layers of digital security, including firewalls and software backup. This way, all your calls and client information is secure and unreachable from any outside source. This is a level of security that any business would cherish over the lesser defence from landlines.

What is required for VoIP setup?

With the right VoIP Service provider, setting up your VoIP phone system couldn’t be easier. Your Internet Protocol (IP) address is how all devices communicate over the internet. It is likely that you already have an internet connection through business broadband – if not, this is important to establish first. All you need to do is plug your IP Phone into your broadband router using an ethernet cable, and your VoIP Service provider will handle everything else from their end. Within no time, you should be ready to take your business startup to new heights with a VoIP phone system.

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